Romantic Depot Price Match Guarantee🔥
We want you to feel confident you’re getting a fair deal from the most trusted adult-retail chain in the U.S. If you find the exact same product at a lower price from an authorized U.S. or European retailer, we’ll match that price — subject to the terms below.🤩
What we will match👌
An identical product (same brand, model, size, color, and condition) sold new and in-stock by an authorized retailer in the U.S. or Europe.🔥
Manufacturer’s official website prices and prices posted by verified, authorized retailers (examples: manufacturer site, authorized national retailers, manufacturer-authorized e-tailers).🔥
Posted price must be verifiable at the time of request and must include all mandatory seller charges (excluding optional shipping upgrades).
What we will NOT match🥸
Prices from third-party marketplace listings where the seller is an unaffiliated/reseller third party (examples: Amazon Marketplace third-party sellers, eBay sellers, AliExpress, Wish, unverified cross-border / gray-market vendors).
Auction listings, flash-sale platforms with limited quantity that require invitation codes, membership-only deals, or time-limited private marketplace vouchers that cannot be used by all customers.
Clearance, open-box, used, refurbished, demo, or B-stock items.
Prices that require special financing, loyalty points redemption, gift card stacking, or employee-only/internal prices.
Prices from sellers that cannot prove authorization from the brand or manufacturer, or sellers that have documented history of counterfeit or non-compliant products.
Differences due to customs, VAT, import taxes, or international shipping; these additional charges are outside the scope of the match.
How to request a price match (must be done BEFORE you complete your purchase)
Before you buy, contact Romantic Depot through our official contact channel: the online store Contact page or call the store phone listed on romanticdepot.com. (If you prefer, send the verified URL and a screenshot to our official contact channel.)🔥
Provide: product name/SKU, the competing retailer’s URL (with price visible), and the date/time and country of the competing price. Screenshots are helpful.😃
We will verify the competitor price. Verification may take up to 48 business hours. If approved, we will apply the matched price to your order or provide a price adjustment per the method below.
Price verification & proof
Competitor prices must be live at the time of our verification and must not require special membership credentials or region-locked checkout.🥸
We reserve the right to request documentation proving that the competitor is an authorized reseller of the brand.
Price adjustment / timing
If your order is not yet shipped, we will adjust the purchase price before final payment and shipment.
If your order has already shipped, we will issue a one-time credit or reimbursement equal to the verified price difference, less any legitimate shipping/handling differences, after verification.
Limits and practical notes
Price match requests must be submitted before purchase or within 7 days after purchase (only if the competitor price was clearly available at time of purchase and verified).
We reserve the right to decline matches for listings that appear to be artificially reduced or part of an advertising mistake (obvious pricing errors).
Counterfeit & safety exclusion
Romantic Depot will not match prices from sellers known to sell counterfeit, unsafe, or non-compliant products. If there is reasonable concern a competing item may be counterfeit or materially different, we will decline the match and may report the seller to the manufacturer.
Why we exclude many third-party marketplaces
Many third-party marketplace sellers are not authorized distributors, and products may be counterfeit or fail safety/chemical standards — which is a risk to our customers. To protect you, we limit matches to authorized, verifiable sources.
Contact & next steps😃
To request a price match, use our Contact page on romanticdepot.com and include “Price Match Request” in the subject line, with the competing URL and screenshots attached.
If you want, provide the phone number you prefer we use and we will call to confirm; otherwise we’ll reply by email to confirm outcome.🔥
Effective date / jurisdiction
This Price Match Guarantee is effective immediately when posted on romanticdepot.com. All claims are subject to applicable law and store policies. ❤️🛡️
*Our Guarantee & Best Sellers
Our NYC area-based Romantic Depot sex stores have tested thousand of adult toys over the last 25 years in the New York, tri-state area. To simplify the process for you, we have selected our very best-selling sex toys & listed them on our online store. All of these items have been highly rated by our sexperts & even our customers, as being the best! 99% of Our Products are made of Body Safe Premium Silicone! Order today with confidence that you will only get the best adult novelties from Romantic Depot, we guarantee it!
– The Management
*Our Guarantee & Return Policy on Online Orders
R DEPOT LLC aka Romantic Depot and https://romanticdepot.com/store guarantee all of our products are 100% genuine and 99% of our prices are priced lower than other online stores.
100% security & privacy guaranteed. All orders shipped discreetly in a plain box or envelope without advertisements for your privacy.
Return Policy
Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.
We do have some exceptions listed below:
Manufacturer Defectives (must be reported within 3 days)
- Please fill out this form with the original order # and the issue so we may justify the defect.
- Once we establish the defective product we will credit.
Returned/Refused
- These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
- We will inspect these returns and if they are viable for resale we will credit.
- If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
- Notifications of viable returns will be marked on the website only.
Wrong Item/Shortages (Must be reported within 48 hours from receiving your products)
- If a wrong order or item is received please contact us at support@romanticdepot.com with the order # and explain the issue.
- If there were shortages email support@romanticdepot.com with the order# and items that were short by product # or description.
- Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
- We will reship the correct items
Lost/Stolen
- We are not responsible for orders once they have left our warehouse
- If there is a tracking #, the order has been put on a skid and has left our building
- If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim.
*PLEASE NOTE AND READ CAREFULLY. RDEPOT LLC, https://romanticdepot.com/store/ IS A SEPARATE ENTITY FROM ANY OF THE ROMANTIC DEPOT BRANDED BRICK AND MORTAR STORES WHICH ARE ALL INDEPENDENTLY OWNED AND OPERATED COMPANIES. THIS GUARANTEE IS ONLY FOR ONLINE ORDERS PLACED ON https://romanticdepot.com/store (R DEPOT LLC). THIS GUARANTEE DOES NOT INCLUDE IN-STORE BRICK AND MORTAR IN-STORE PURCHASES.
